Warranty Policy

Warranty coverage depends on the product, manufacturer, or seller.

Not every product sold on Arjocart includes a warranty. Where a warranty is available, the applicable warranty period and coverage will be clearly mentioned on the product page or invoice.

Arjocart acts as an online marketplace and facilitates warranty support where applicable but does not provide a manufacturer's warranty unless explicitly stated.

Products sold on Arjocart may include one of the following warranty types:

Manufacturer Warranty: Warranty is provided directly by the product manufacturer or its authorized service center in Bangladesh. Customers should contact the authorized service center for inspection, repair, or replacement.

Seller Warranty: For certain products, warranty is provided directly by the seller. In such cases, Arjocart will assist customers in connecting with the seller to process the warranty claim.

Arjocart Warranty: Selected products may carry an Arjocart Warranty. Where applicable, warranty claims will be managed through Arjocart Customer Support according to the warranty terms mentioned on the product page.

The warranty period begins from the date the order is successfully delivered.

Warranty duration varies by product and may include:

• 7 Days
• 30 Days
• 3 Months
• 6 Months
• 12 Months
• 24 Months

The applicable warranty period will always be displayed before purchase.

Warranty may apply to products such as:

• Mobile phones
• Tablets
• Laptops
• Desktop computers
• Computer accessories
• Home appliances
• Smart devices
• Electronic gadgets
• Networking equipment
• Selected lifestyle electronics

Coverage depends on the manufacturer or seller.

Subject to inspection, warranty may cover:

• Manufacturing defects
• Hardware failure under normal use
• Factory faults
• Functional defects occurring during the warranty period

Repair, replacement, or other remedies will be determined after technical assessment.

Warranty does not cover damage resulting from:

• Physical damage
• Accidental drops
• Liquid or water damage
• Fire or natural disasters
• Electrical surges or improper voltage
• Unauthorized repairs or modifications
• Broken screens unless specifically covered
• Cosmetic scratches or dents
• Normal wear and tear
• Improper installation
• Misuse, negligence, or abuse
• Missing accessories after purchase
• Software issues caused by third-party applications
• Virus or malware infections
• Damage caused by using non-original accessories

To submit a warranty claim:

• Contact Arjocart Customer Support.
• Provide your order number or invoice.
• Describe the issue clearly.
• Upload photos or videos if requested.
• Follow the instructions provided by our support team.

For manufacturer warranties, customers may be directed to the authorized service center in Bangladesh.

All warranty claims are subject to technical inspection.

The inspection may determine whether:

• The issue is covered under warranty.
• Repair is possible.
• Replacement is appropriate.
• The warranty claim is declined.

Inspection decisions made by the manufacturer, authorized service center, or seller shall be considered final unless otherwise required by applicable law.

If a warranty claim is approved, one of the following resolutions may apply:

• Free repair
• Replacement with the same product
• Replacement with an equivalent product (if the original model is unavailable)
• Store credit or refund where required by law or approved by Arjocart

The chosen resolution depends on product availability and warranty terms.

Customers should:

• Keep the original invoice or proof of purchase.
• Preserve the product serial number and warranty labels.
• Use the product according to the manufacturer's instructions.
• Back up personal data before submitting electronic devices for service.

Arjocart is not responsible for any loss of personal data stored on devices submitted for repair or replacement.

Warranty may become void if:

• Serial numbers are removed or altered.
• Warranty stickers are damaged or removed.
• The product has been opened or repaired by an unauthorized technician.
• The product has been modified.
• Damage results from misuse, accidents, or negligence.
• False or misleading warranty claims are submitted.

Where applicable:

• Customers may bear the shipping cost of sending a product for warranty service.
• Arjocart or the seller may cover the return shipping cost if the warranty claim is approved.

Shipping responsibilities may vary depending on the product and warranty provider.

To the maximum extent permitted under the laws of Bangladesh, Arjocart shall not be liable for:

• Loss of business or income
• Loss of stored data
• Indirect or consequential damages
• Delays caused by manufacturers, suppliers, logistics providers, or authorized service centers

Nothing in this policy limits any rights available to consumers under applicable laws of Bangladesh.

For warranty assistance, please contact:

Email: support@arjocart.com

Please include:

• Order number
• Product name
• Description of the issue
• Photos or videos (if applicable)

Arjocart may revise this Warranty Policy from time to time to reflect operational improvements, legal requirements, or changes in warranty practices.

The latest version will always be available on the official Arjocart website and will apply from its published effective date.