Frequently Asked Questions
Find quick answers about orders, payments, delivery, returns, tracking, and your account. Still need help? Contact our support team every day from 9:00 AM to 9:00 PM.
Still have questions?
Our support team is here to help you.
Ordering
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How do I place an order on Arjocart?
Browse or search for a product, add it to your cart, then go to checkout. Enter your delivery address, choose a payment method, and confirm. You do not need an account to order, but signing in lets you track orders and save addresses.
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Can I change or cancel my order after placing it?
You can cancel or edit an order from My Orders while it is still Processing. Once the order is packed or handed to the courier, it can no longer be changed, but you can refuse delivery or request a return under our Return & Refund Policy.
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Can I order products from different sellers together?
Yes. You can check out products from multiple sellers in one flow. Each seller prepares a separate package, so delivery dates and per-seller delivery charges may differ.
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What happens if an item becomes unavailable after I add it to my cart?
Stock is checked again during checkout. If an item is no longer available, you will be sent back to the cart to update or remove it before payment.
Payment
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What payment methods do you accept?
We accept Cash on Delivery (COD) and prepaid payments via bKash, Nagad, Rocket, Upay, and Visa or Mastercard through SSLCommerz. All online payments are processed securely.
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How does Cash on Delivery work?
With COD, you pay in cash to the delivery agent when your order arrives. COD is available for eligible products and locations across Bangladesh. Please keep the exact amount ready to speed up delivery.
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Is it safe to pay with bKash or Nagad?
Yes. bKash and Nagad payments are handled by the providers' secure gateways. Arjocart never sees or stores your PIN or full card details. You will receive an order confirmation once the payment succeeds.
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What should I do if my online payment fails?
First check whether money was deducted. If no money was deducted, you can retry from checkout. If money was deducted but the order was not confirmed, do not pay again—contact support with the transaction reference and order details.
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How do I apply a coupon or voucher?
Enter the coupon code on the Review step before payment. The server checks eligibility and shows the exact discount before you continue.
Delivery
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How long does delivery take?
Inside Dhaka, most orders arrive within 1 to 2 working days. Outside Dhaka, delivery usually takes 2 to 5 working days depending on your district. Timelines may extend during Eid, Pohela Boishakh, and other peak periods.
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What are the delivery charges?
Delivery charges are calculated at checkout based on your location and order size. Inside Dhaka charges are lower than outside-Dhaka deliveries, and many products qualify for free delivery during campaigns.
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Why are products from one order arriving separately?
Marketplace products may come from different sellers or warehouses. Each package is tracked separately and can arrive on a different day.
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What happens if I miss the courier's delivery call?
The courier may attempt delivery again or ask you to confirm a convenient time. Keep your registered phone available and contact support if the tracking status does not change.
Tracking
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How do I track my order?
Go to My Orders and open your order to see its live status, from Processing to Shipped and Delivered. You will also receive SMS updates on your registered mobile number.
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What do the order statuses mean?
To Pay means payment is pending, To Ship means the seller is preparing the package, To Receive means it is with the courier, and Delivered means the order reached you.
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Why has my tracking status not changed?
Courier scans can take time to appear. If there is no update for more than 48 hours after handover, contact support with your order number.
Returns & refunds
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What is your return policy?
Eligible items can be returned within 7 days of delivery if unused and in original condition. Perishables, innerwear, custom-made items, and opened cosmetics are non-returnable. See our Return & Refund Policy for full details.
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How and when will I get my refund?
After we receive and approve the returned item, prepaid refunds go back to your original method within 5 to 7 working days. For COD orders, refunds are sent to your bKash or Nagad wallet within 5 to 10 working days once you confirm the account.
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What should I do if I receive a damaged or wrong item?
Take clear photos of the product, package, and shipping label, then submit a return request from Returns & Refunds as soon as possible. Keep all packaging until the request is resolved.
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Where can I check my return request?
Open Account, then Returns & Refunds. You can see whether the request is Requested, Approved, or Rejected and review the next steps.
Account
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How do I create an account?
Tap Sign in, then Register, and sign up with your email or Bangladesh mobile number. An account lets you track orders, save addresses, manage returns, and collect vouchers.
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I forgot my password. What should I do?
On the sign-in page, choose Forgot password and follow the steps to reset it using your registered email or mobile number. If you still need help, contact our support team.
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How do I update my name, phone number, or profile photo?
Open My Profile from Account, update the editable details, and save. Delivery addresses are managed separately from the Addresses page.
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Can I save more than one delivery address?
Yes. Add home, office, or family addresses in Addresses, then choose the correct one during checkout.