Delivery Policy

Arjocart currently delivers to most locations across Bangladesh through our own logistics network and trusted courier partners.

Delivery availability may vary depending on:

• Delivery location
• Courier service coverage
• Product type
• Government restrictions
• Weather or emergency conditions

Some remote or hard-to-reach areas may require additional delivery time or charges.

After an order is successfully placed:

• Orders are verified before processing.
• Confirmed orders are prepared for shipment.
• Customers will receive order status updates via their Arjocart account, email, SMS, or other available notification channels.

Orders are generally processed on business days only.

Orders placed on Fridays or public holidays may be processed on the next business day.

Estimated delivery times are as follows:

• Inside Dhaka City: 1–3 Business Days
• Outside Dhaka: 2–5 Business Days
• Remote Areas: 3–7 Business Days

These delivery times are estimates only and may vary depending on courier operations and other circumstances.

Delivery charges depend on:

• Delivery location
• Product size and weight
• Shipping method
• Promotional offers

The applicable delivery fee will be displayed during checkout before payment.

Free delivery may be offered during promotional campaigns or on qualifying orders.

Our delivery partner will normally attempt delivery up to three (3) times.

If delivery cannot be completed because:

• The customer is unavailable,
• The provided phone number is unreachable,
• The delivery address is incorrect or incomplete,
• The customer refuses to accept the order,

the order may be cancelled and returned to Arjocart or the seller.

Customers are responsible for:

• Providing an accurate delivery address.
• Providing an active contact number.
• Being available to receive the order.
• Paying any applicable Cash on Delivery (COD) amount at the time of delivery.

Failure to provide accurate delivery information may result in delays or cancellation.

Certain products may be delivered with Verified Delivery.

For eligible products, customers may visually verify:

• The correct product
• Correct quantity
• Visible external condition

Customers must not:

• Open manufacturer-sealed packaging.
• Remove warranty stickers.
• Break factory seals.

Acceptance of the order confirms that the shipment has been received in satisfactory external condition.

Products delivered under Standard Delivery must be accepted in their sealed condition.

The delivery agent is not authorized to open sealed packages.

If any eligible issue is discovered after opening the package, customers should submit a return request within the applicable return period.

Cash on Delivery is available for eligible products and locations.

Customers should:

• Pay the exact payable amount upon delivery whenever possible.
• Complete payment before taking possession of the order.

Arjocart reserves the right to limit or disable COD for certain customers, products, or locations based on operational or risk considerations.

Although Arjocart strives to deliver on time, delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather
• Floods or natural disasters
• Political unrest
• Road closures
• Government restrictions
• National holidays
• Courier operational issues
• High seasonal order volumes

Customers will be notified whenever reasonably possible if significant delays occur.

A delivery may be considered unsuccessful if:

• The customer cannot be contacted.
• The delivery address is invalid or incomplete.
• Payment is refused for COD orders.
• The customer refuses to receive the shipment without a valid reason.

Returned orders may be cancelled, and applicable refunds (if any) will be processed according to the Arjocart Refund Policy.

If you receive:

• A damaged product,
• A missing item,
• An incorrect product,
• An incomplete order,

please submit a return or support request through your Arjocart account within the applicable return period.

Customers may be asked to provide photographs or videos to assist with verification.

Customers can track their order by logging into their Arjocart account and visiting My Orders.

Tracking information will be updated as the shipment progresses.

Certain products may not be deliverable to all locations due to:

• Courier limitations
• Regulatory restrictions
• Product safety requirements
• Size or weight limitations

Arjocart reserves the right to cancel orders that cannot reasonably be delivered.

If you need assistance regarding delivery, please contact:

Email: support@arjocart.com

Please include:

• Order number
• Delivery address
• Contact number
• Description of the issue

Arjocart may update or modify this Delivery Policy from time to time to reflect operational improvements, changes in logistics, or legal and regulatory requirements.

The latest version will always be available on the official Arjocart website and will become effective immediately upon publication.