Return & Refund Policy

1.1 Package Verification

Verified Delivery: Some products are delivered with Verified Delivery, allowing customers to inspect the package before accepting it.

During verification, customers may confirm:

• The correct product has been delivered.
• The correct quantity has been received.
• The item appears free from visible external damage.

Important:

• Factory seals, branded packaging, and security stickers must not be opened or removed.
• Only visual inspection is permitted.
• Once the delivery is accepted, claims regarding incorrect quantity or missing items may be declined unless supported by clear evidence.

Standard Delivery: Products delivered under Standard Delivery must be accepted in their sealed condition.

Customers should:

• Accept the parcel before opening it.
• Report any eligible issue within 7 calendar days of delivery through their Arjocart account.

A return request may be submitted if you receive:

• Incorrect product
• Missing item(s)
• Damaged product
• Manufacturing defect
• Incomplete order
• Product substantially different from its description
• Product received in a non-functional condition

Every request is reviewed individually before approval.

Arjocart accepts change-of-mind returns only for selected product categories.

Eligible categories may include:

• Clothing
• Footwear
• Bags
• Watches
• Sunglasses
• Fashion Accessories

To qualify, the product must:

• Be unused and unwashed.
• Remain in its original packaging.
• Include all tags, labels, manuals, accessories, warranty cards, and complimentary items.
• Be returned in resaleable condition.

Return shipping costs for change-of-mind requests may be the customer's responsibility unless Arjocart announces otherwise.

Returns are generally not accepted for the following categories unless the item is defective on arrival or delivered incorrectly:

• Mobile phones after activation
• Tablets and laptops after initial setup
• Software, digital products, and downloadable content
• Gift cards and promotional vouchers
• Customized or personalized products
• Food and beverages
• Baby care products
• Medicines and healthcare items
• Cosmetics or skincare after opening
• Underwear and intimate apparel
• Earrings and body piercing jewelry
• Perishable products
• Pet food
• Industrial equipment

Exceptional cases may be considered after review.

Approved returns must:

• Match the approved return request.
• Include original packaging.
• Include all accessories, manuals, chargers, cables, warranty cards, and free gifts.
• Be packed securely to prevent shipping damage.
• Be returned without signs of misuse or intentional damage.

Failure to meet these conditions may result in rejection of the return.

To submit a return request:

• Sign in to your Arjocart account.
• Open My Orders.
• Select the relevant order.
• Choose Request Return.
• Select the appropriate return reason.
• Upload clear photos and/or videos.
• Submit your request.

Most requests are reviewed within 2-5 business days.

Where pickup service is available:

• Our logistics partner will contact you before collection.
• The product must be securely packed and ready for pickup.

If pickup is unavailable, customers may be asked to send the product to an Arjocart return center.

Every returned item undergoes a quality inspection.

A return may be declined if:

• The item shows signs of misuse or accidental damage.
• Accessories or parts are missing.
• Security labels or serial numbers have been removed.
• The returned item differs from the approved request.
• The product has been altered after delivery.

Rejected returns will be shipped back to the customer.

2.1 Refund Eligibility

Refunds are issued when:

• A return successfully passes inspection.
• A prepaid order is cancelled before shipment.
• Arjocart cancels an order.
• Delivery cannot be completed.
• An item becomes unavailable before dispatch.

2.2 Refund Amount

Eligible refunds may include:

• Product price
• Applicable taxes
• Eligible shipping charges

Delivery fees for completed deliveries are generally non-refundable unless the issue resulted from an Arjocart error.

Refunds are returned via the following methods, with estimated processing times by payment method:

• Credit/Debit Card - Refunded to Original Card - 7-10 Business Days
• bKash - Refunded to Same Account - 3-5 Business Days
• Nagad - Refunded to Same Account - 3-5 Business Days
• Bank Transfer - Refunded via Bank Deposit - 5-7 Business Days
• Cash on Delivery - Refunded via Bank Transfer or Mobile Wallet - 5-7 Business Days
• Arjocart Wallet - Refunded as Wallet Credit - Within 24 Hours

Processing begins after refund approval.

Refunds may be delayed due to:

• Banking holidays
• Payment gateway processing
• Incorrect payment details
• Regulatory verification
• Technical issues beyond Arjocart's control

Orders may be cancelled:

• By the customer before shipment.
• Due to stock unavailability.
• Following payment verification failure.
• Because of delivery restrictions.
• To prevent fraudulent transactions.

Approved prepaid cancellations are refunded automatically.

Products covered by a manufacturer's warranty should normally be serviced through the authorized service center.

Where necessary, Arjocart Customer Support will guide customers through the warranty claim process.

To protect all customers, Arjocart may refuse returns, refunds, or account privileges where there is evidence of:

• Fraudulent claims
• Repeated abuse of the return system
• Tampered or substituted products
• Counterfeit returns
• Misuse of promotional campaigns or discounts

For return or refund assistance, please contact Email: support@arjocart.com

Please include:

• Order number
• Product name
• Description of the issue
• Photos or videos (if applicable)

Arjocart reserves the right to modify this Return & Refund Policy at any time to reflect operational improvements, legal requirements, or customer service enhancements.

The latest version will always be published on the official Arjocart website and will become effective immediately upon publication.